1. Support channels
Support is provided by email (info@boeksolutions.nl). Beta users have a direct line to the developer during the beta phase.
2. Response time
- Questions are normally answered within 1–2 working days.
- Critical bugs get priority.
- Outside office hours the response time may be longer.
3. Bugfixes
Reported bugs are logged and prioritised. Critical issues that block usage are resolved as soon as possible via a patch release.
4. Updates
- Find current versions and release notes on the GitHub release pages for the product downloads.
- Read the release notes and installation instructions for that version before updating.
- When contacting support, include the app version and Windows version you are using.
5. Compatibility
Sheet Set Batch Editor is a standalone app for Windows 10 and Windows 11 (x64); the editor does not require AutoCAD to be installed or running. The optional AutoCAD plug-in is intended for AutoCAD 2027. Plug-in support for older AutoCAD versions is not guaranteed.
6. End-of-life
When a version goes out of maintenance, this is communicated at least six months in advance to active license holders.